Production Support from Prime

Completing implementation of new technology solutions into your business is just the beginning. Over their lifetimes, IT systems and applications require reliable and effective professional support to minimize the impact of unexpected issues and continue running optimally in the environment.

Small and mid-sized enterprises typically lack the resources needed for adequate in-house support. Partnering with an outside production support provider avoids problematic ad hoc approaches to IT support and provides access to essential resources, technology, and expertise.

Production Support
Services

Software Maintenance and Support

After solution development and implementation, Prime will recommend an initial maintenance plan that will help keep your system running optimally, with few issues, and plan an automatic update schedule that will ensure your business is current with the latest available technologies.

Software Enhancement Modification Services

As technologies evolve and advance, Prime is committed to keeping your organization and its systems up to date. Our team of experts is highly experienced in modernizing legacy environments, from minor user interface (UI) alterations to complex architectural overhauls of integrated systems.

Bug Fixing

Prime’s team of highly-skilled IT experts take bug-fixing seriously, dedicated to identifying and fixing bugs as swiftly as possible. We work closely with clients to ensure issues are identified quickly and present options for resolution. We have successfully fixed thousands of bugs to provide clients with error-free software solutions.

Security and Performance

For today’s businesses, securing systems, equipment, and infrastructure is not optional. From software testing and quality assurance to application performance management and security testing support, Prime’s robust services and support offerings help enterprises effectively mitigate security risks with minimal effort.

Primed for Excellence

  • Full Cycle Production Support Services Prime ensures full cycle production support services for all phases of the software development cycle from impartial software assessment and consulting to 24/7 production support.
  • Technology Expertise Our expert team of software architects provides a secure software infrastructure and built-in compliance with the latest applicable standards and provides valuable insights that help our clients solve the most difficult software problems and issues.
  • Industry Insights For more than thirty years, Prime has worked with clients across industries including insurance, healthcare, financial sectors, and emerging markets, cultivating extensive business- and industry-specific insights that enhance client engagements.
  • Scalability We combine on-site, onshore, and offshore resources to provide reliable support any place and any time needed and to easily scale as client needs evolve. Our solutions are fully tested before being delivered on-time and on-budget
  • Flexible Pricing With Prime, clients enjoy the significant advantage of flexible budgets. You pay only for the services you need, only for as long as you use them.

Maintenance Support from Prime

In today’s rapid-paced business environments, many companies find they are over-spending on in-house maintenance and support of software applications, which can ultimately divert resources away from core business activities. A robust roadmap is vital to ensure that your systems are running seamlessly with minimal interruptions to service.

As a professional provider of software maintenance support services, Prime provides a robust offering off software maintenance and support services that help companies more effectively address maintenance, production support, and ongoing development.

Maintenance Support
Services

Adaptive Maintenance and Support

In a world where digital technologies are driving major shifts in how companies do business, enterprise applications must be easily adaptable to changes in the environment. With adaptive maintenance, Prime will perform any required modifications to your applications that result from changes to the operating system, software dependencies, hardware, or business policies of a related product, keeping your system up to date with little to no downtime.

Corrective Maintenance and Support

Rapid fixing of user-reported errors in source code is critical to ensure uninterrupted operations, minimal downtime, and efficient production. An expert in corrective maintenance, Prime can quickly identify the cause of a problem, effectively triage user requests, and fix the source code errors to enhance performance.

Perfective Maintenance and Support

Modifications to product functionality by way of refining, deleting, or adding new features can improve performance and simplify ongoing maintenance. Prime implements perfective maintenance post-implementation to enhance the functionality and performance based on user-submitted feedback.

Preventive Maintenance and Support

Unplanned downtime can be a significant cost burden to companies with complex or mission-critical enterprise applications. Prime uses powerful data analytics to assess your system’s performance, anticipate future issues, and take preemptive action that will minimize risk of operational failure and reduce the likelihood of unplanned downtime.

A Proactive, Personalized Approach

Knowledgeability

Prime’s experts perform extensive analysis of your business and systems, maintaining thorough documentation to recommend the most effective solutions for system maintenance that will improve operational efficiency and performance.

Integrated Teams

Our teams are comprised of experts in a range of technologies and applications and will work closely with clients to expand or configure the team as necessary to deliver reliable and effective maintenance services.

Maintenance Options

Prime customizes maintenance offerings to best fit the needs of each individual client. We offer a variety of engagement models that meet budget requirements and can easily be adjusted as your business needs evolve.

Ecosystem

We have successfully managed several application portfolios that comprise of a mix of technologies, such as

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